Privacy Policy


These terms of use, along with any documents referred to herein, outline the terms of use on which you agree to make use of our website (our site) as either a guest or a registered user. Use of our site includes accessing, browsing, or registering to use the site. Please ensure you have fully read and understood these terms before using our site. They will apply to your use of the site. Using our site will be treated as acceptance of these terms of use, and agreement to comply with them. If you do not agree with any part of these terms, you must not use our website.


The following further terms, referred to in these terms, also apply to your use of our site.

Our Privacy Policy sets out the terms on which we process any personal data you provide us with or that we collect from you. Your use of this site is treated as consent to such processing. In using our site, you warrant that all data you provide us is accurate.

Our Cookie Policy sets out information about the us of cookies on our site.

If purchasing good from our site, our Terms and Conditions will apply to the sales.

INFORMATION ABOUT US is a site operated by Duralock (UK) Ltd (hereafter referred to as “us” or “we”). We are a company registered in England under registration number 2653821. Our registered office is 6A Enstone Business Park, Enstone, Chipping Norton, Oxfordshire, OX7 4NP, England. Our registered VAT number is 557 7349 00.


These terms of use may be revised by us amending this page at any a time. Please check this page regularly to make note off any changes we made, as they are and will be binding on you.


Our site may, occasionally, get updated, and the content can be changed at any time. However, this does not guarantee that, at any given time, all the information on our site is up to date, and we are under no obligation to ensure it gets updated. We cannot guarantee that our site, or any content therein, will be free from errors or omissions.


Access to our site is free of charge. We provide no guarantee that either our site or any content therein will always be available, or that access to it will not be interrupted. All access to our site is permitted on a purely temporary basis. We reserve the right to withdraw, suspend, discontinue or make changes to any or all parts of our site without warning. We are not liable to you in the event that our site is, for any reason, unavailable for any period of time. Responsibility for arrangements to access our site lies with you. You have further responsibility for ensuring that all persons accessing our site through your internet connection are aware of, and comply with, these, and all other applicable, terms of use.


Should you, as part of our security procedures, be provided with, or decide to create, a user identification code, password or any other piece of information that information is confidential and must be treated as such. Disclosure of this information to any third party is strictly prohibited.

If, in our reasonable opinion, you fail to comply with any or all of these terms of use, we reserve the right to disable any user identification or password, whether assigned to you by us or chosen by you, at any time. If you have any reason to suspect, or should you know, that any person or persons other than yourself might know your user identification code or password, you are responsible for informing us immediately.


For all intellectual property rights on our site, and for all material published on it, we are the owner or licensee. Copyright laws and treaties around the world, protect those works. We reserve all rights.

You are permitted to print one copy, and may download extracts, of any page or pages from our site for your personal use. You may draw the attention of any colleague or other person within your organisation to content featured on our website. Paper or digital copies of any materials that you have made must not be modified or edited in any way. You must not use any illustrations, photographs, videos, audio sequences or any other media featured on our site separately from any accompanying text.

You must acknowledge our status, along with that of any identified contributors, as authors of content on our site. Without obtaining a licence top do so, you must not use for any commercial purposes any content, or any part thereof, on our site.

Your rights to use our site will cease immediately if any part of our site is printed, copied or downloaded in breach of these terms of use. You may also, at our discretion, be required to return or destroy any or and all copies of the materials you have made.


All content on our site is provided only as general information. It is not intended as, nor should it be treated as, advice upon which to be relied. Professional or specialist advice should always be obtained before deciding whether to take, or refrain from taking, action based on information found on our site.

All reasonable effort is taken to update our site’s content. However, we are unable to make any representations, warranties or guarantees, either express or implied, that our site’s content is complete, accurate or up to date.


These terms of use do not exclude or limit our liability for: death or personal injury arising from our negligence; our fraud or fraudulent representation; or any other liability that it would be unlawful to do so under English Law.

As permitted by English law, we exclude all express or implied conditions, warranties, representations or other terms which may apply to our site or its content.

No user may hold us liable for any loss or damage, arising under, or in connection with the: use or inability of, to use, our site; use of, or reliance on, any content found on our site; loss of business, profits, sales or revenue; interruption to business; loss of business opportunity, reputation or goodwill; loss of anticipated savings; or any indirect or consequential loos or damage. This applies whether under contract, tort (negligence included), breach of statutory duty, or otherwise, even if such loss or damage could reasonably be considered foreseeable.

Should any virus; distributed denial-of-service attack; or other technologically harmful material infect your computer equipment; programs; data; or other proprietary material, as a result of you use of our, or
downloading of content from, our site or any website linked to it, we will not be liable for any loss or damage caused.

We do not assume responsibility for content of websites linked on our site, nor should such links be treated as endorsement of those sites by us. We will not be liable should you incur loss or damage through your use of those sites.


When making use of features that allow you to upload content to our site, or make contact with other users of our site, you warrant that any contributions of this sort comply with these, and all other relevant, standards. You will be liable to us and indemnify us for any and all breaches of this warranty.

All content uploaded to our site will be treated as non-confidential and non-proprietary. You will retain all ownerships rights of your content, but we require you to grant us a limited licence for the use, storage and copying of that content, and to distribute it to third parties.

Should any third-party claim that content you uploaded or posted to our site constitutes a violation of their intellectual property rights, or of their right to privacy, we reserve the right to disclose your identity to them. We will not be responsible or liable to any third party for content, or that content’s accuracy, posted or uploaded by you or any other persons using our site.

Views expressed by users of our site are their own, and other users sharing them on our site does not represent our endorsement of such views. Such views do not represent or reflect our own views, standards or values.


We cannot guarantee that, despite our reasonable effort, our site is secure, nor that it is free from any bugs or viruses. You have responsibility for configuring your computer programmes, platform and information technology appropriately before accessing our site. You should use and rely on your own virus protection software. It is illegal for you to misuse our site by intentionally introducing viruses, worms, trojans, logic bombs or any other malicious or technologically harmful material. It is illegal for you to gain, or attempt to gain, unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. It is illegal for you to attack our site via a denial-of-service attack, a distributed denialof-service attack, or any similar attack. Breaches of this provision constitute committing a criminal offence under the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities. We will co-operate fully with all relevant law enforcement authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.


Our site may contain links to other sites and resources provided by third parties. Such links are provided for your information only. We have no control of content on third party sites and resources.


These terms of use, their subject matter, and their formation, are governed by English law. You and we both agree to the courts of England, Wales Scotland and Northern Ireland will have non-exclusive jurisdiction.


Our contact details can be found on our website.


Duralock (UK) Ltd. respect your privacy. We are committed to protecting your personal data. This privacy notice informs you how we look after and process your personal data when you visit our site (regardless of where you are visiting our site form). This privacy notice also tells you about your privacy rights, and with what protections the law provides you.

The aim of this Privacy notice is to give you information on how Duralock (UK) Ltd. collects and processes your personal data while you are using our website. This includes any data you provide us with when signing up to our newsletter, purchasing a product or service, or taking part in a competition.

This website is not intended for use by children.

We do not knowingly collect data relating to children. You must read this privacy notice (together with any other privacy or fair processing notices we may provide on specific occasions when we may be collecting or processing personal data about you) to ensure you are fully aware of how and why we collect and use your personal data. This notice supplements any other notices and does not override them.


Duralock (UK) Ltd. is the controller and is responsible for your personal data. Duralock (UK) Ltd. is collectively referred to as: “The Company”, “we”, “us” or “our” in this privacy policy. You have a right to make a complaint at any time. This can be done by contacting the Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK ( It would be appreciated if, before contacting the ICO, you first contact us to give us a chance to handle your problem ourselves.


  • This version of the privacy notice was last updated on 11th January 2019.

It is important that we hold accurate and current personal data for you. Please, therefore, keep us informed of any changes in your personal data during your relationship with us.


Our website may include plug-ins, applications and links to third party websites and resources. Clicking on or enabling these links and connections may permit third parties to collect or share your data. We do not control these third parties, and are not responsible for the privacy statements, nor how they collect and process data about you. When following external links, we encourage you to read the privacy notice of every website you visit.


Personal data and information refer to any information about an individual that can be used to identify that individual. Anonymous data, where data relating to the identity has been removed, is not included.

The following personal data may be collected used, stored or transferred. We have grouped them together as follows:

Identity data: includes first, middle, last and maiden names; usernames and similar identifiers; marital status; title; date of birth; and gender

  • Contact data: includes billing addresses; delivery addresses; e-mail addresses; and telephone numbers
  • Financial data: includes bank account and payment card details
  • Transaction data: includes details about payments both to and from you, along with other details about products and services you have purchased
  • Technical data: includes Internet Protocol (IP) addresses; login data; browser type and version; time zone setting and location; browser plug-in types and versions; operating system and platform; and other technology on the devices and systems you use to access our website
  • Profile data: includes your username; password; purchases and orders made; interests; preferences; feedback; and survey responses
  •  Usage data: includes information about how you use our website, products and services
  • Marketing and Communications data: includes your preferences in receiving marketing from us and third parties as well as your communication preferences.



We may also collect, use and share Aggregated Data for any purpose. This can be statistical or demographic data. Aggregated Data can be derived from personal data; however, it is not considered personal data in law. This is because the data do not directly or indirectly reveal your identity. E.g. we may aggregate your usage data to calculate what percentage of users accessing specific features on the website. If Aggregated Data is combined or connected with personal data in such are way that the new data can be used to identify you, the new data are treated as personal data and used in accordance with this privacy notice.


We do not collect any Special Categories of Personal Data about you. This includes data relating to your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation and preferences, political opinions, trade union membership or information about your health, genetic or biometric data. We do not collect any information pertaining to criminal convictions or offences.


Where we are required by law, or the terms of a contract we have with you, to collect personal data, and you fail to provide the required data when requested, we may be unable to fulfill the contract we have or are trying to enter with you (e.g. providing you with goods or services). Where we are unable to fulfil a contract, we may have to cancel products or services you have with us. If this is the case, we will notify you at the time.


Different methods are used to collect personal data from and about you. These include:

  • Direct interactions: in which you give us your Identity, Contact, or Financial data. This will be done by filling in a form, or by direct correspondence with us by phone, e-mail, post, or any other means. This includes personal data you provide when:
                                o Apply for products or services;
                                o Create an account for our website;
                                o Subscribe to any services or publications from us;
                                o Request marketing be sent to you;
                                o Enter competitions, promotions or surveys;
                                o Or give us feedback
  • Automated technologies or interactions: in which Technical data about your equipment, browsing actions, patterns and behaviours. This is done as you interact with our website, and is collected by cookies, server logs, and similar technologies. Technical data about you may also be received by us if you visit other websites employing our cookies. For further details, please contact us.
  • Third parties or publicly available sources: Third parties and public resources may be used to access data about you as detailed below:
Technical Data from the following parties:
                                o Analytics providers;
                                o Advertising networks;
                                o And search information providers
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • Identity and Contact Data from publicly available sources. These may include Companies House and the Electoral Register, amongst others.


Your personal data will only be used when permitted by law. Most commonly, your data will be used when:
  • We need to fulfil a contract we have with you, or into which we are about to enter with you;
  •  It is necessary, for our legitimate interests, or those of a third party, and those interests are not overridden by your interests and fundamental rights;
  • Or the data are needed for us to comply with our legal or regulatory obligations
In general, consent to process your personal data is not relied upon as a legal basis on which to process your personal data, except when in relation to sending you third party direct marketing communications via e-mail or text. You have the right to withdraw your consent to receive such marketing at any time. To do this please contact us.


Laid out in table format below is a description of all the ways in which we plan to use your personal data. It includes which legal basis we rely on to do so and identifies our legitimate interests where appropriate
NB: depending on the purpose for which it is being used, your personal data may be processed for more than one lawful ground. If you require further details about any legal grounds on which we are relying to process your personal data, please contact us.
Here are some examples of why we take personal data
  1. A purpose for taking Identity and Contact data would be for fulfillment of a contract with you.
  2. For processing and delivering your order (which includes managing payments, fees and charges and recovering money owed to us) we would take Identity, Contact, Financial, Transaction, Marketing & Communications data. This would help us fulfill our contract and for our legitimate Internets (recovery of debts due).
  3. Managing our relationship with you for changes to our polices or asking you to leave a review or take a survey. We would take Identity, Contact, Profile, Marketing & Communications data. This would help us fulfill our contract, comply with legal obligations and help us keep records and study our products and services.
  4. We might take to notify you for prizes, draws, competitions or surveys. We would need Identity, Contact, Profile, Usage, Marketing & Communications data. We would do this for fulfillment of contract and necessary for our legitimate interests (study use of products/services, develop them to grow our business)
  5. Administration and protection of our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). We would take this data for Technical, contact and identity reasons. This is necessary for our legitimate business (running our business, provide administration & IT services, network security, prevent fraud, in context of business reorganisation/group restructuring exercise) and also comply with legal obligations. 
  6. Delivery of relevant website content & advertisements to you, and measuring or understanding of advertising served to you. We would take Identity, contact, Profile, Usage, Marketing & Communications and Technical data. This is for  legitimate interests (study use of products/services, keep website updated, develop our business, inform marketing strategy)
  7. We would take data from  analytics to improve: website, products/services, marketing, customer relations and experiences. This would be Technical and Usage data. This is necessary for our legitimate interests (define customer types for products/services, keep website updated, develop our business, inform marketing strategy 
  8. Making suggestions and recommendations about goods or services you may be interested in is another way we take data. We would take Identity, Contact Technical, Usage and Profile data. This activity would be necessary for our legitimate interests (develop products/services and grow our business).


We aim to provide you with a range of choices regarding certain personal data uses, particularly those around marketing and advertising. The following personal data control mechanisms have been established.


Your Identity, Contact, Technical, Usage and Profile Data may be used to allow us to better understand which of our products and services you may want or need. This allows us to give you more relevant advertising for our products, services and offers. We call this marketing.

If you request information from us; purchase goods or services; entered a competition; or registered for a promotion, you will receive marketing communications from us. In each case, this does not apply if you opted out of receiving such communication.


Before sharing your personal data with any other companies for marketing purposes, we will seek your express opt-in consent.


You can opt out of receiving marketing messages at any time, whether from us or third parties. To do so, please contact us. Opting out of receiving marketing messages will not apply to personal data provided us as a result of purchasing a product or service, warranty registration, or other transactions.


Your browser can be set either to refuse all or some cookies, or to alert you when websites set or access cookies. If cookies are refused or disabled, please note that certain parts our website may become inaccessible or stop functioning correctly.


Unless we reasonably consider that we need to use it for another reason (and that reason is in line with the original purpose) your personal data will only be used for the purposes for which it was collected. For further information about how the new purpose can be in line with the original purpose, please contact us.

If, lawfully, we wish to use your personal data for unrelated purposes, we will notify you to explain the legal basis that allows this.

NB: Where required or permitted by law, we may process your personal data without your consent or knowledge, where doing so complies with the above rules.


Your personal data may need to be shared with the parties outlined below. This will be done for any reasons or reasons set out in the table under “Reasons for use of personal data”.

  • External third parties;
  • Or third parties to whom we may choose to transfer, sell or merge parts of our business or assets, or third parties we may seek to acquire, or with whom we seek to merge. If such a structural change within our business occurs, the new owners will be permitted use of your personal data in accordance with this privacy notice. 

All third parties are required to respect, and treat in accordance with the law, your personal data. Third party service providers are not allowed to use your personal data for their own interests. Third parties can only process your data in accordance with our instructions, and only for purposes specified by us.  


Your personal data will not be transferred outside the European Economic Area (EEA) by us.


Appropriate security measures for the prevention of your personal data being accidentally lost, used accessed in an unauthorised way, altered or disclosed, have been put in place. Access to your personal data is also limited to those employees, agents, contractors and third parties who have a business need to know. Your personal data will only be processed by them on our instructions. They are subject to a duty of confidentiality.

Procedures have been put in place to deal with any suspected breach of your personal data, and you will be notified, along with any applicable regulator, of any breach, where we are legally required to do so.



Personal data shall only be retained for as long as the original purpose for which it was collected requires. This includes for the purposes of satisfying and legal, accounting or reporting requirements.

For determining the appropriate retention period for your personal data, we consider the following:

  • The amount, nature and sensitivity of the personal data;
  • The potential risk of harm from unauthorised use or disclosure of your personal data;
  • Our purposes for processing your personal data, and whether those purposes can be achieved by alternative means;
  • And the applicable legal requirements.

Further details on retention periods for different aspects of your personal data are contained in our retention policy. This is available on request from us. Certain circumstances allow you to request us to delete your data. For further information see “Your legal rights” below. Your personal data may be anonymized (so it cannot be associated with you) for statistical and research purposes. The anonymized data can be kept indefinitely without further notifying you.

Your legal rights

Under data protection laws, you have, in certain circumstances, rights to access, correct, erase, restrict, transfer, withdraw of object to your personal data being processed. For further information on these rights, please either contact us. If you wish to exercise any of these rights, please contact us.


Accessing your personal data, or exercising any other of your above rights, does not incur a fee. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee or refuse to comply with your request.

Our requirements of you

To help us confirm your identity, and ensure your right to access your personal data, or to exercise any of your other rights, we may need specific information from you. This security measure ensures your personal data is not disclosed to any person without the right to receive it. We may contact you to request this information to speed up your request.

Response time limit

We aim to respond to all legitimate requests within one month (30-day period). If your request is particularly complex, or you have made several requests, it may take us longer than 30 days to respond. You will be kept updated on any progress during this time.


Lawful basis

Legitimate interest the interest of our business in conducting and managing our business to provide the best products and services possible, and to improve the quality and security of your experience. Potential impacts on you, whether positive or negative, are considered and balanced by
us, along with considerations of your rights before your personal data is processed for this reason. Where the impact on you overrides our interests (excluding if you have consented, or it is required or permitted by law) we do not use your personal data. For further information on this balancing process, contact us.
Performance contract processing of your data where necessary for the fulfilment of a contract to which you are a party or steps are being taken to enter into such a contract.
Comply with a legal or regulatory obligation processing your personal data where it is necessary in order for us to comply with legal or regulatory obligations imposed on us.

Third parties

External third parties
  • Service providers acting as UK based processors who provide IT support or system administration, payment or marketing services
  • Professional UK based advisors acting as processors or joint controllers. These may include lawyers, bankers, auditors or insurers, who may be providing consultancy, banking, legal, insurance or accounting services.
  • HMRC regulators, and other authorities acting as UK based processors or joint controllers who, in certain circumstances, require reporting of processing activities.

Your Legal Rights

You have the rights to: 
  • Request access to your personal data. This is commonly known as “data subject request” and enables you to receive a copy of the personal data held by us to check that we are lawfully processing it. 
  • Request correction of the personal data we hold about you. This enables incomplete or inaccurate data we hold about you to be corrected. We may need to verify the accuracy of any new data provided.
  • Request erasure of personal data we hold about you. This allows part or all of the personal data we hold about you to be removed from our system, where there is no good reason for us to continue to use it. Where you have successfully exercised your right to object to processing (see below); we have processed your personal data unlawfully; or local law requires us to delete your personal data, you have the right to request that we delete or remove your personal data. NB: we may not always be able to comply with this request of erasure for specific legal reasons. Where this is the case, you will, if applicable, be notified at the time of your request. 
  • Object to processing of your personal data. This applies if we are relying on a legitimate interest of ours, or a third party, and you object to this processing based on something to do with your situation, due to concerns about infringements on your fundamental rights and freedoms. Where we are processing your data for direct marketing purposes, you have a further right to object. If we can demonstrate compelling and legitimate ground on which to process your information, these may override your rights and freedoms. 
  • Request restriction of processing of the personal data we hold for you. You have a right to ask us to suspend the processing of your personal data in the following scenarios: a) You wish to establish the accuracy of the data we hold; b) Our use of the data is unlawful, but you do not wish for it to be deleted; c) We no longer require your data, but you require us to hold the data to establish, exercise or defend legal claims d) Or you have objected to our use of the data, but we need to verify if our legitimate grounds to hold it override your objection.
  • Request transfer of the personal data we hold for you to a third party. This enables you to get the personal data we hold on you provided to you, or a third party nominated by you, in a structured, commonly used, machine-readable format. NB: this right applies only to automated information you provided us consent to use, or to information we used to fulfil a contract with you.
  • Withdraw consent at any time. If we are relying on your consent for the processing of your personal data, you can withdraw this consent at any time. This will not affect the lawfulness of further processing carried out before your withdrawal of consent. Withdrawal of consent under this right may mean that certain products and services are no longer available to you. You will be advised if this is the case at the time of your withdrawal of consent.